Frequently Asked Questions
Find quick answers to common questions about booking your private transport with Firma Fly. Can't find what you're looking for? Contact our support team.
You can easily book a ride online through our booking form, via email at info@firmafly.de, or by calling us directly at +49 (0)221-700-06961.
Yes, we provide transparent and highly competitive fixed prices for airport transfers to and from Cologne Bonn Airport and other surrounding major airports with no hidden costs.
Our main operational hub is located in Cologne (Köln), Germany. However, we smoothly cater to long-distance transfers, event transportation, and airport routes spanning across the region.
Yes, you can easily modify or cancel your reservation by getting in touch with our customer support line or via email. Please check your confirmation details for our early notice policies.
Yes, our dispatch team works extensively to accommodate urgent requests, night runs, and fast courier logistics. We recommend calling us directly for immediate short-notice services.